Off-Campus Housing Move-In Days Means Busy Times for Charter Supporting Students’ Technology Needs

Time for area college students to say good-bye to summer, pack up their bags and electronic devices and head back to campus.

Charter, the nation’s fourth largest cable operator, has done its homework and is well prepared for the influx of student tenants in off-campus housing who need service. Charter’s Internet and cable technicians work around the clock both transferring service for existing student customers and installing new Internet, TV and phone services for new student customers.

“Much like a retailer has a peak season during the holidays, this time of year is a busy season for our industry,” said Sean O’Donnell, vice president and general manager for Charter’s Central States market. “During the next few weeks, a lot happens to get college student tenants up and running with their services. From Charter’s standpoint, this means increased work volumes. From August through Labor Day, the work volume for our technicians increases by as much as 400 percent.”

Allan Samson, Charter’s Senior Vice President of Marketing, says the company has turned its busiest season into a special customer event, referrred to as the “Major You” campaign, and has taken measures to ensure Charter can meet the demands of off-campus housing tenants while providing top-notch customer service. “It’s a busy and exciting time of year for Charter, and we’ve worked hard to plan and solidify our processes to ensure customers receive prompt service, competitive offers and a super network that delivers high-quality products and services.”

Samson said Charter has witnessed a lot of changes from a technology standpoint when it comes to off-campus student housing. The reliance on high-speed Internet for students to function in today’s academic environment is perhaps the most notable. He added that most students opt for Charter’s standard 30 Mbps Internet service to support the needs of both multiple roommates and multiple devices, from laptops and tablets to other handheld devices and smartphones.

“If you want to witness the perfect intersection of entertainment, education and technology, visit a college campus,” said Samson. “Charter customers are already viewing programs like ESPN on their Smart Phones and Kindle Fire tablets – and more innovation is coming.”